DM
Dean M

1 reviews | Active since Sept 2015

03 May 2017, 13:31

Not assisting

<p>I bought a car from Auto Pedigree Benoni on the 3rd Of March and had issues with the car. The car was reprayed, both bumbers was loose on the left hand side without clips and the radiator is bent. When I informed the Benoni Branch they told me to bring the vehicle to them and they would do the repair on the car. I went to the Branch and they told me they wil contact me once I should bring the car in, a week later I went back as no one called me back. Once again they told me that they need to make arrangements for the car to be sent in. Once again they failed to contact me and it caused me to go back to the branch. They made a list of all the faults and told me they will collect the car from me. They collected the car and borred me a car. At the end of the week they delivered my car back exacly the way I sent it in just with some silicon added. Jacques cannot speak to a person in a polite manner and delivers empty promises. Called Fritz and he told me he will call me back the following day, I have not received a call and he is unavailible. Could someone please contact me with regards to this and offer a solution. Thank you</p>

0
Replies (2)
Auto Pedigree
Auto Pedigree's reply11 May 2017, 11:23
Official

We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Benoni branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

Best regards,

Auto Pedigree
Auto Pedigree's reply15 Sept 2017, 16:33
Official

We are glad to confirm that your vehicle was replaced and that you are satisfied with this resolution.

We apologise again for any inconvenience caused.

Regards,

Auto Pedigree Customer Service.

Best regards,