1 reviews | Active since Feb 2020
NO TRANSPARENCY, NO HONESTY, NO AFTER-SALE SERVICE - Still waiting
I am a young teacher, fresh out of university. After saving all my hard-earned money to buy my first car, I made the biggest mistake of going to Auto Pedigree, Strand for my purchase.
I was met with a car dealer who had no other motif but to make a buck out of me. He demonstrated ZERO transparency with me regarding the terms of my car loan, the "Deal Assistance" of R10000 that Auto Pedigree was apparently going to offer me, he **** about the mileage on the car, he told me there was a Tracker installed, and he promised a full valet with a full tank of petrol on delivery. On the day of signing, he and his managers promised my registration plates and spare key would be delivered to my door within 21 working days. That was September.
My spare key has NOT YET ARRIVED. It has been almost a year since purchasing my car and there have been multiple follow-ups on this.
I AM SICK OF THE RIDICULOUSLY ABYSMAL SERVICE (or lack thereof) THAT I HAVE RECEIVED FROM AUTO PEDIGREE. Do not consider them when purchasing a car.
Regards,
Auto Pedigree Customer Service
Regards,
Auto Pedigree Customer Service
Thank you for your response!
I am not sure if your escalation of my complaint has reached Mr Johan Kitching, or whether Auto Pedigree, as a company, places any importance on these type of issues.
At the moment, it appears that it is acceptable for customers to have zero after-sales service, and for the only delivery from Auto Pedigree to consist of empty promises.
The manager at Auto Pedigree Strand promised my key to me AGAIN in the week of July 20-24, and yet I have still to hear from hm.
I have now realized that this cannot simply be a Strand issue - this is a culture which the company itself is perpetuating.
Please let me know if there are any other people I can get in contact with, as I will continue to make my experiences public.
Kind regards
Celeste Botha
Thank you for your response!
I am not sure if your escalation of my complaint has reached Mr Johan Kitching, or whether Auto Pedigree, as a company, places any importance on these type of issues.
At the moment, it appears that it is acceptable for customers to have zero after-sales service, and for the only delivery from Auto Pedigree to consist of empty promises.
The manager at Auto Pedigree Strand promised my key to me AGAIN in the week of July 20-24, and yet I have still to hear from hm.
I have now realized that this cannot simply be a Strand issue - this is a culture which the company itself is perpetuating.
Please let me know if there are any other people I can get in contact with, as I will continue to make my experiences public.
Kind regards
Celeste Botha