No action, then dissatisf-action

<p>I enquired on-line about three cars that I was really interested in. I did not receive any "call me back"s, except for a call from the Client service dept. a few days after the fact. The lady asked if I had received calls; after my reply "No", she said she would get some-one to call me. The next call was from the CS again, same question, same answer. The third time this happened I was transferred to the Midrand branch, where I spoke to a Xandile. Instead of enquring what I wanted and discussing cars, his first comment was that i had to fill out an application. After some confusion, it became clear that he wanted me to fill out an application for finance before we could talk about cars. When I walk into a butcher to buy biltong, I HAVE money with me. When I want to buy a car, I make sure that I HAVE the resources. Do you sell cars, or are you a bank?</p>