GB
George B

1 reviews | Active since Jan 2023

22 Feb 2024, 20:59

NEVER Buy from Auto Pedigree Kempton Park

AVOID purchasing a vehicle from Auto Pedigree. We bought a 2019 Mercedes C180 from their Kempton Park branch in December 2023. Upon arriving home, we discovered signs of a prior accident, evident by mismatched re-spray colors. Auto Pedigree exchanged the car for another Mercedes with higher mileage. However, shortly after, we encountered issues such as paint peeling off the bumper and difficulty starting the car. Despite their attempts to rectify the issues by respraying the bumper and having Mercedes conduct a check (which deemed everything ‘good’), the quality of the respray was subpar. Frustratingly, the car abruptly shut down during a drive and is currently with Mercedes for repairs. It’s perplexing how a Mercedes with 70,000 km on the odometer can present so many problems.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply23 Feb 2024, 09:55
Official
 We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve. 
 
We will be forwarding your complaint to Mr. Dirk Cronje. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service