PM
Pumeza M

1 reviews | Active since Aug 2019

16 Feb 2023, 17:26

Most disgusting car dealership company I've ever known

Worst decision I've ever made, to buy a car with Auto Pedigree, Beacon Bay, East London...bought the car 10 January 2023,still haven't received spare keys, necessary documents and number plate for the car... Poor /zero customer centricity... Bought a 2019 Toyota hilux twin cab, which I discovered had a problem when driving reaching the speed of 100, reported the issue, Zolani the sales man advised that I take the car to Toyota, which the nearest Toyota was Rola Toyota in Somerset,booked the car in on 09 Feb, Thursday, and Friday the 10th Almarie from Toyota called and advised that the car is but they can't release the car without payment from Auto Pedigree...I called Zolani and informed him, as Almarie also has done so as well...but as of today it's a full week without my car that was ready 6days ago. I have to struggle now even though I bought a car with a company which I thought was professional enough. Auto Pedigree is a disgrace to the car dealership industry. I can never recommend or advise anyone to buy a car with them.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply17 Feb 2023, 10:47
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve.
 
We will be forwarding your complaint to Mr. Moeneeb Amien. He is the Regional Manager for the region under which the East London branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service