1 reviews | Active since Oct 2013
Misleading consumers and ***** as sales consultants
<p>So i get called up this morning before 8am by a sales consultant from Auto Pedigree Milnerton. I immediately say no thank you to anything as I receive a call every few months asking if I'd like to trade in my vehicle. As I'm declining, sales consultant Lunga tells me he is actually calling because he sees my interest rate is quite high on my current vehicle and he's calling because he can have it reduced because apparently he'd done this for a previous customer. I of course apologise for being rude and tell him he can go ahead to see if he is able to do so. A few hours later Lunga calls me back and tells me he's struggling to get some information from my bank regarding the settlement amount on my vehicle, I of course then phone my bank to get the information he needs and call him back as he requested. </p> <p>I call Lunga back on the branch number, and the manager picks up. At the time i did not know his name and asked to speak to one of his consultants who was assisting me in reducing my interest rate on my vehicle finance. The manager immediately attacks me by saying that i might have my facts wrong because Auto Pedigree as a dealership cannot decrease an interest rate the decision rests entirely on the bank. I of course explain to the manager that I received a call from one of his people offering to do this for me, i did not initiate anything from my side, he then tells me that I must have been misled as a lower interest rate can maybe be negotiated when i trade my vehicle in. </p> <p> </p> <p>I'm very disgusted by the way Lunga tried to hussle me into a vehicle trade in. He did not even have the decency to admit it over the phone when confronted. </p> <p> </p> <p>I'm not interested in having any further dealings with Auto Pedigree their sales consultants cannot even act with integrity and the manager can't even speak professionally to a client. </p> <p> </p> <p>Absolutely disgusted in the service i received today especially since i didn't ask for it. </p> <p> </p> <p>Lying to get client's to purchase vehicle's, can only imagine what other nonsense they spout off to customers. </p>
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parklands branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parklands branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We apologise for any inconvenience that was caused. We have spoken with the branch manager and the salesperson and have implemented corrective procedures.
We can only strive to do better the next time.
Regards,
Auto Pedigree Customer Service
We apologise for any inconvenience that was caused. We have spoken with the branch manager and the salesperson and have implemented corrective procedures.
We can only strive to do better the next time.
Regards,
Auto Pedigree Customer Service
