1 reviews | Active since Jun 2017
I will never buy a car at Auto pedigree
Good day.I bought a car at Auto pedigree December 2017,in march 2018 i realised that there werw extras that were added which are not compulsory which are road assistance and deposit cover i started calling auto pedigree people i told them i dont need this road assistanace and deposit cover i was told that you can't cancel them,fine i managed to cancel deposit cover by myself,mind you they said i cannot be cancel be i cancel it,i sent them the proof that regent allowed me to cancel the deposit cover and they refunded the money back because auto pedigree they claim money for road assistance and deposit cover in the price of my car,now i told them i need that money back since this money is included in my loan account,they are not helping even the regional manager is just being rude he is not helping,i told them i want my money back,they are claiming that the money for road assistance and deposit cover was paid by them(Auto pedigree).they are even refusing to cancel the road assitance which i dont need it
Further to the call recording sent to you, along with various signed documentation, the items that were added to your agreement were agreed to whilst in your application process with the F&I manager. The administration fees in question were paid by Auto Pedigree and do not form part of your finance agreement, therefore are non-refundable.
We understand your frustration. As the resolution of this complaint is not to your satisfaction, we propose that you lodge a formal complaint with the Motor Industry Ombudsman of South Africa (MIOSA). They will carry out a full investigation on the matter.
We do apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service.
Further to the call recording sent to you, along with various signed documentation, the items that were added to your agreement were agreed to whilst in your application process with the F&I manager. The administration fees in question were paid by Auto Pedigree and do not form part of your finance agreement, therefore are non-refundable.
We understand your frustration. As the resolution of this complaint is not to your satisfaction, we propose that you lodge a formal complaint with the Motor Industry Ombudsman of South Africa (MIOSA). They will carry out a full investigation on the matter.
We do apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service.