I WANT MY SPARE KEY

The Auto pedigree in Alberton Gauteng has disappointed me seriously. I got a car through them in 2022. The guy who assisted me with this process gave me excellent service, however the problem started when he told me that I'm supposed to get a spare key, which was mistakenly left in KZN (where my car was brought from), he told me that it will take him a few weeks for the key to come through and that he will contact me as soon as it arrives for me to come and collect it.

A few weeks passed and i heard nothing from him, when I followed up, he told me he does not work for the dealership anymore and I should call the site directly, when I called I spoke to another person who said that he will investigate and revert back to me, after weeks/ months of waiting, I called again and was told THAT guy no longer works there as well.

Now this was discouraging and showing that my problem was not going to be solved.

I called again and spoke to a guy called Vusi, who said that he will investigate and get back to me, but since I know that they never keep their promise to call back, I took initiative to call every week, and every single week he would tell me that he is waiting for his boss and he will get back to me, its the 21st of June 2023 now and i have been calling this dealership to get my spare key since June 2022, but I have not received any conducive feedback from them, nor have I received a call back from Vusi.

I'm going to call again today and I'm certain that I will be met with more delays. Its really disappointing.