SM
Siyathemba M

1 reviews | Active since Sept 2017

28 Sept 2017, 09:09

I am Siyathemba Mhlongo I bought a Car BMW 316 at Auto-Pedigree last year November 2016.

Ever since I bought this Car at Auto Pedigree I have never receive any peace and enjoyable of driving this Car.This Car has been given me problems since I bought has been in a Workshop for than 4 months being repairs complaining the Drivetrain and the Warning Light on it..The last time was Workshop in( Durban Pinetown) this Month September 2017 complaining about Drive Train. This car I reported it through Auto pedigree National. They reffered me to their National Regional Manager Mr Vinay hoping that he could assist in this Matter I tried commucating with him through phone calls,Emails and sending him even messages expressing the Bad service that I received from them not to assist me to change their Car or Else return back my Trade in Car. I have reported this Matter to him as National Regional Manager he couldn't assist me instead he requested a Reports from BMW in Bethlehem at the Workshop where the Car stayed there for about 1month repairing it. Mr Vinay after he got the Report we became enemies never answered my Calls.Emails. he ran away. After that there was another Manager Mr Stainely from Durban and him he couldn't assist me instead suggested that they can do another application and take another Car of which I can not afford because his intention was to sell this problematic Car to another person. This Car reported it since was on Motor plan now the Plan has expired starting to eat my pocket as its started this in September 2017. Where I paid R6,500 for the Faulty problems that its has, I have tried each and every corner of Auto Pedigree even on National Level,they my records even their calls are recorded no one is assisting me in this Matter they ran away. I tried to report to the MFC Bank where I got finance from they know about this Matter No help. Instead Mr Stainely he **** to the Bank that he assisted me where he didn't assist me and also lying that the Car the report he got the Car doesn't have problem that Totally lies I am the one who is driving this Car I am experience problems on it. These people from Auto Pedigree they are running away to take the responsibility and assist me..I am stuck with this Car and I am even scared of driving it now anymore.This Car must changed or else I need my trade in Car back. I am really not happy about Auto Pedigree they don't assist me anymore. Its like this Car I bought it on the Street not in the Garage. I don't know how many times calling,sending Emails to Auto- Pedigree to these Managers no one is assisting. Actually they ran away.. Please assist me in this Matter. My contact number.. ********** 556

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Replies (1)
Auto Pedigree
Auto Pedigree's reply02 Oct 2017, 13:30
Official

Your complaint has already been closed by Auto Pedigree previously and you have been informed of your rights to log a complaint with the Motor Industry Ombudsman of South Africa (MIOSA).

Regards,

Auto Pedigree Customer Service.