Horrific, worst and appalling Customer service to date!

We bought a vehicle at Auto Pedigree in July and the vehicle was due for service. They took the vehicle to VW, VW confirmed the car had break pads issues and suspension. The break pads were worn out. They spoke to The manager Mashudu who works for Auto Pedigree Randburg, he said they must not attend to the break pads he will ensure they are attended to.

Furthermore the vehicle was taken to their service centre which they said they’ll need the vehicle to be on site it is likely to take more 48 hours for them to get parts and get the claim approved. I spoke to the sales agent because she said I must not jump her, she is my first point on contact.

Tshingi’s customer service skills are beyond worse than her sales skills. She would drop the call whilst we are talking and tell me she’s busy. I confirmed with her that the service centre agreed that I must come at anytime they will check the vehicle and she said I cannot take the vehicle without her booking it. I followed up with her later on which she did not respond to my message. The brake pads are badly damaged and this issue could have been resolved by VW at service stage. At this point we don’t want the vehicle anymore and it is barely 6 months since we have signed an agreement with them. The customer service skills are appalling and to say the least, they are disgusting. They do not practice empathy, at all.