LM
Lerato M

1 reviews | Active since Apr 2018

20 Apr 2018, 00:14

Horrible Service Auto Pedigree Pomona

I recently bought a car at Auto pedigree Pomona and I must say I feel like this was the worst decision ever by choosing auto pedigree to assist me in getting this car.The service I have received is horrible and the worst by far.Firstly after I bought my car my documents were **********ly used somewhere to open accounts.secondly I have been waiting to get my new licence plates of which I was given worn out ones as my permit was expiring,thirdly I still do not have my spare key because im told head office has not delivered it and the brake pads on the car were supposed to be replaced but I keep getting excuses and given different dates as to when they will be fixed but still they not fixed.My concern is I have to be the one who keeps calling to ask when all of the above will be done and the is absolutely no communication from their side.Is auto pedigree only interested in making sales and then ignoring clients afterwards, I wanted to refer colleagues and friends but after such horrible service I am still receiving why bother because service delivery is not your concern.

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Replies (2)
Auto Pedigree
Auto Pedigree's reply20 Apr 2018, 11:50
Official

We will be forwarding your complaint to Mr. Dirk Cronje. He is the Regional Manager for the region under which the Pomona branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

Auto Pedigree
Auto Pedigree's reply14 Jun 2018, 14:30
Official

We are glad to confirm that all your issues have been resolved and you confirmed telephonically that you were satisfied.

We apologise again for any inconvenience.

Regards,

Auto Pedigree Customer Service