HORRIBLE SERVICE

I am very disappointed with the service I have received from auto Pedigree Alberton, I purchased a Renault clio on the 26 of March 2018 the car had a scratch and a dent the branch manager Gino told me the branch will get it fixed for me and I will have the car back within 7-10 working days

Up to this day I have not received my car and Gino has not bothered to call me not even once I have to deal with the poor sales person(Tsholedi who is very helpful) but he can only do so much, I then contacted the regional manager Nash who then told me that the car will be ready next week Thursday (which is way over the 10 days mark) he then said his branch manager Gino says I was aware that the car would take this long which is a blatant lie

Nash then offered to give me a car in the interim but I need to provide him with proof that the car is insured before he gives it to me or I must take it and if anything happens to it I will be held liable, since when must a customer insure a courtesy car when he or she is not at fault?

Is that how auto Pedigree treats their customers? Are you guys taking me for an idiot because am a first time buyer?