LvdRF
Lilian van der Ross Fortuin

1 reviews | Active since Jan 2018

14 Apr 2021, 09:48

Horrible, inadequate service received from Auto Pedigree Parow Branch

I am very frustrated, and request that Johan Kitching assist in this matter. I have still not received my spotters fee for a vehicle my son purchased 26 Jan 2021. My son's vehicle had to go to the recon centre at the time of purchase, we were informed that it would take two weeks for his vehicle to be completed. Two weeks turned into seven weeks. When the vehicle was eventually returned it still had damages. There was a crack on the dashboard, the driver side door had not been sprayed properly and there is a weird sound when starting the ignition. We were told by the manager that he would get a date to rebook the vehicle. After three weeks of not hearing from Auto Pedigree in Parow I made enquiries w.r.t. the vehicle going back to the recon centre. My son is not at liberty to make calls during working hours. We were informed the vehicle will be collected on Thursday 8th April 2021 and and returned Tuesday 13th April 2021, this was confirmed after the vehicle was in the possession of the recon centre. It is the 14th April 2021 and we have not received the vehicle yet. My son has been paying his premiums and vehicle insurance for something that he has not had the liberty of utilizing since the car was purchased. He at one time said he feels like cancelling this whole deal. My vehicle was also collected on the 8th April 2021 for roadworthy and licensing, my fuel was used and there was no consideration from Auto Pedigree in Parow to refuel, the petrol used for something that should have been done before handing me the keys. My vehicle still has to go to the recon centre for inspection, i am not lookin forward to having to do this all over again. I have had enough and need answers. Do something before I take this matter to a higher level. 1. My son needs his vehicle, no more lies. 2. I want my money. I am not prepared to wait any longer.

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply14 Apr 2021, 15:08
Official
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parow branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service
LvdRF
Lilian van der Ross Fortuin's update15 Apr 2021, 05:50
Reviewer Update
My son received his vehicle thank you. We were informed that VW has a general issue with cracks on the dashboard and that it is not something that they fix. I have not received my spotters fee yet. Auto Pedigree Parow cannot confirm when this will happen. This is bad customer service.
LvdRF
Lilian van der Ross Fortuin's update16 Apr 2021, 10:47
Reviewer Update
To date I have not been successful in receiving my funds from Auto Pedigree. The staff at their Head Office responsible for payments are not replying to their emails or answering their calls. I have resorted to contacting the regional manner to assist with this matter.