1 reviews | Active since May 2018
Freind k.sajj
Hi there my name is k.sajjad I have finance a vahicle with auto pedigree paarden elind 10/05/2018 after I take the car from the branch drive away I found feue problems with the vahicale I did contact the sales man same time he told me to cm in by next morning I went in the branch speak to manger about problems that was on 11/05/2018 he said no problem he will short it out for me than I leave and speak to sales man he said to me it going to be Monday on 14/05/2018 he did not collect the car then next day was Same story until Friday thay cm to fetch the car and said it will be repair same day but did not happen until Monday 21/05/2018 in the time than I went to the branch try to speak to manger he shut me down while saying he is busy with million other people by very rude manur but he forget I am also a Clint out of the same million People I ask sales man to send me contract so I can read becoz I was not issue with offer to purchase everything happen in Same day 10/05/2018 I did take as I trust the compny and salesman and manger do I sign the contract of the finance and dime more documents while I trade in my vahicle Hyundai Elantra I was offer by the manger 20k do I refuse than we cm to the finale price 24k out of 24k 20k was the deposit amount and 4K cash back and vahicle price was 171.995k that wat I was told but wen I read my contract I am involved for 179.995 so I try to inquire than manger refuse to explain Than I write a complain to head office so I recive a call to logged my complain with refrence details of Regniol manger I from mail for him he did not contact me wen I contact him than he told me that nothing he can do about so I told him than I will involve media in this matter and news Papper than he said pleaser so thay take it as nothing I requset to be replace with vahicle that is in better condition but thay refuse I don’t know what to do now I am very very unhappy I regret I give auto pedigree busniss and did busniss with them .
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarden Eiland branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarden Eiland branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
A resolution was reached as all the faults on the vehicle were repaired and the finance contract was explained to you again in detail. You were however not satisfied and still query certain points.
As you were not satisfied with the resolution you have been provided with the contact detail of the Motor Industry Ombudsman of South Africa (MIOSA) so that you may further your complaint with them.
We apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service
A resolution was reached as all the faults on the vehicle were repaired and the finance contract was explained to you again in detail. You were however not satisfied and still query certain points.
As you were not satisfied with the resolution you have been provided with the contact detail of the Motor Industry Ombudsman of South Africa (MIOSA) so that you may further your complaint with them.
We apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service
