1 reviews | Active since Mar 2017

06 Apr 2017, 07:33

Fooled customer

<p>On the 17 march 2017 i bought a financed car from Auto Pedigree (Arcadia),it came with 2 Dunlop tyres on the front and 2 Apollo tyres at the back,after a few days i notice that when the car reach the speed of 120 km it starts to vibrate,i decided go to Quick and Tyre for allignment and wheel balancing,when i get there,they told me that it will be useless for the them to do the allignment because those Dunlop tyres have a factory faulty regarding both tyres not being level,which means on 1 tyre the inner is higher than the outside of the tyre thats what causes the vibration and they also noticed that the Apollo tyres in the front `1 is new and the other is old. Son im pleading with you guys to help me out with this case because i took the car back and i told them the problem and they booked the car for 5 working days but when it came back it was the same tyres they only took the back Apollo tyres and put them in the front and the Dunlop from the front to the back...so it was just a slap on my face as if im a fool</p>

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Replies (2)
Auto Pedigree
Auto Pedigree's reply06 Apr 2017, 10:05
Official

We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Pretoria Central branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

Best regards,

's update10 Apr 2017, 08:35
Reviewer Update

Good day

I would like to thank you for the help,yes the regional manager of Auto Pedigree Mr M**** Scholtz called me and apologize,and booked my car on Saturday 08.04.12 for the new tyres. And on top of that he gave me a petrol voucher for compensation. I'm a happy customer,and all I can say is auto pedigree is the best,thank you