Faulty Vehicle at Auto Pedigree Randburg

I bought my Ford ecosport Auto pedigree @ the Randburg branch on 28/05/2021. I recently took it in for service @ford Fourways they established that the car is faulty and it has only been a year with the car. When I followed up with the dealer the manager he is unwilling to assist me to resolve the problem.

I was only told the sales rep who assisted me with the transaction had resigned a day later after contact was made with him to notify him of this issue.