1 reviews | Active since Dec 2019
False information - Bad service
Good Day
I bought a Renault Clio at Auto Pedigree N1 City 14 October 2019, with 35 k millage. I received an error message ( 19 Dec 2019) to say the car is due for a service. I took the car in Renault Service Centre in Paarden Eiland and I was informed that the car was due for a service in Oct already and it wasn't done. The service book however says that the car was serviced Oct 2019, which means that's a lie.
I called Auto Pedigree in N1 City and they informed me that they will investigate. My partner followed up today, the manager (Robert) to her that he doesn't have an answer yet. The person he's waiting on feedback on is apparently on leave until Jan.
The car has not been driven for 3 months and already is requesting to be serviced. It means then that I was **** to. The other thing that I was told is that the car is a 2018 Renault Clio. But I find out that it is actually a 2017 model. What more lies have I been told about this car.
I thought I was buying a car that would help me, but it turns out that I will be having more problems than assistance on the car.
I urgently need feedback as to way forward on the car and I am wasting my time and energy following up and no one is coming back to me with feedback.
Regards,
Auto Pedigree Customer Service***
Regards,
Auto Pedigree Customer Service***
The sales consultant called me on Friday telling me stories of people being on holiday. I asked him to email me what he was telling me. But no, he wouldn't email me. He just kept making excuses.
I don't know why I put myself through all this.
I see that we must take this further.
The consumer protection act clearly states:"
- The representation or marketing of goods or services may not be misleading or false, for example, a supplier may not sell a Honda, 1996 model, as a 1999 model.
- If the goods bought from a supplier are defective (not suitable for its usual purpose or for the purpose it was bought, of poor quality and bad working order, or not useable or durable), a consumer has 6 months from the date of delivery to return the goods to the supplier, at the supplier’s risk and expense. At the consumer’s choice, the supplier must fix, replace or refund the goods bought by the consumer. The voetstoots clause no longer applies; this means that a supplier may no longer sell goods “as they are”, unless the consumer has been informed of the defects and accepts them."
You don't take note of people. Which is not right at all
The sales consultant called me on Friday telling me stories of people being on holiday. I asked him to email me what he was telling me. But no, he wouldn't email me. He just kept making excuses.
I don't know why I put myself through all this.
I see that we must take this further.
The consumer protection act clearly states:"
- The representation or marketing of goods or services may not be misleading or false, for example, a supplier may not sell a Honda, 1996 model, as a 1999 model.
- If the goods bought from a supplier are defective (not suitable for its usual purpose or for the purpose it was bought, of poor quality and bad working order, or not useable or durable), a consumer has 6 months from the date of delivery to return the goods to the supplier, at the supplier’s risk and expense. At the consumer’s choice, the supplier must fix, replace or refund the goods bought by the consumer. The voetstoots clause no longer applies; this means that a supplier may no longer sell goods “as they are”, unless the consumer has been informed of the defects and accepts them."
You don't take note of people. Which is not right at all