False Information

<p>I bought a Kia Picanto in November 2016 with 25 000km's on.</p> <p>I had the most amazing service as a first time buyer.</p> <p>I was told the car has a maintenance plan and a warranty, so with the next service at 30 00 km's I can take the car to any dealership and they will service the car for me.</p> <p> </p> <p>I drove my car to Cape Town for the holidays and before coming back I took it to a Kia dealership in Cape Town on 3 January for a service. i was then told that the car does not have a service plan on, Picanto's does not come with a service plan and that I need to pay for it. I was expected to dish out R1700 on the last day of my holiday to get my car serviced. According to the guy who assisted me this is not the first time someone came to the dealership with a Picanto from Auto Pedigree being told that the car has a service plan.</p> <p> </p> <p>I immediately contacted the sales person that I bought the car from and asked him why he said the car has a services plan. All he had to say was sorry I thought it had a service plan. this is not acceptable, how do you think your product has something, surely if you are selling it you should know what it has or not.</p> <p>to make it worse the day I took delivery I specifically double checked with him that it has a service plan and he said yes!</p> <p> </p> <p>I am higly irritated and upset, as I have tried to contact Auto Pedrigree Head Office but I just get put on hold, transferred from person to person and then eventually the call gets cut.</p> <p> </p> <p>So I would appreciate it if someone could contact me to sort out this situation.</p>