Extremely poor service

I when on there website I saw a Toyota Etios which I was very interested so I left a reply . The next day I received a call from Auto Pedigree to advise they can do a application for me which I did and was sure the reason for the application was because the it was for the car. When the application was done they said some will call me from the branch a guy call me from South gate branch and said his not sure if he has the car but will call me back he never call me back when I received a follow up call the lady from Auto Pedigree transfer me to the same guy who said the car is sold. The lady from Auto Pedigree told me she never know that the car is sold so I asked her if I must do another application she advised no because it will effect my credit score but why she made me do an application in the first place there service is very scary and bad