DISSAPPOINTED AND WRONGED CUSTOMER OF AUTO PEDIGREE

I've purchased a RAV 4 2.0 GX from Auto Pedigree Upington on 19 April 2021.

On 20 April 2021, the Delivery Note was forwarded to me for the delivery of this vehicle, to sign. Paperwork concluded. The dealership informed me that the vehicle is not available immediately and that they have to collect it from a dealership in Johannesburg. When the vehicle arrived in Upington, it was inspected cosmetically and test driven, on which certain faults were noted and, the dealership was informed. They assured us they will have it checked out.

After enquiring on the receipt of the vehicle after a week, they told us the vehicle had to go to their Recon Centre in Bloemfontein for the repairs on the cosmetics, as the defect on the suspension have been sorted. Two weeks passed, whereby I now had to phone and ask where the vehicle is and why I hadn't received it yet. On which I was told that the dealership in Johannesburg didn't recon the vehicle and they had to now recon it. I informed the Branch Manager of what additional expenses I was having now, not having this vehicle and nothing was done about it. I also explained the importance of this purchase, which was also taken lightly.

Eventually, the vehicle found its way back to Upington, only to find out that now, that the supposed ABS sensor that was only going to be clipped in and, then the vehicle would be released to me, was not so quick and easy as they made it out to be.

As a consumer of a defective vehicle on a previous occasion, this raised red flags for me, because now it's a month and a half later, I still don't have a vehicle and the vehicle has now been taken to Toyota Upington to be fixed. We also took photo's before the vehicle went for recon and after it came back and, please believe me when I say, the condition remains the same. So, communication commenced between myself, Auto Pedigree and MFC, whereby I've been asking to cancel my deal with this dealership, as I know, I won't take a vehicle in that condition. And, as I'm writing this review now, I still don't have an answer, even after contacting all telephonically as well.

I'm highly disappointed, as stated in so many emails and telephonic calls, with the way I am being treated and, how these people still go about as if everything is 100%. I also don't understand, after this period of time and with all the defects found on this vehicle, they expect me to just take the vehicle. Lastly, I will not be guilt-tripped, for asking a dealership if they have a certain vehicle available, they say yes and, then procure the vehicle from a dealership that is defective, only to tell me now, that they can't take this defective vehicle back, because it's not a vehicle on their floor and they've already paid off my other vehicle.

Funds can be refunded. I don't know why, now, that the vehicle is in the limelight, it's made out to be my fault that the dealership bought a defective vehicle for me as a client.

I've received the worst customer service ever and, I will not even recommend my biggest enemy to even try and purchase a vehicle from them.

Good luck to those who try.