DISGUSTING SERVICE AND EXPERIENCE AS A FIRST TIME BUYER

Truly and utterly disgusted by the service of auto pedigree brackenfell management. A disservice to customer care and needs. No follow ups and no feedback - i only receive feedback when i do my own follow ups with branch manager, Nego Adams.

I purchased my vehicle in Nov 2023 at auto pedigree, brackenfell, sales person Nego Adams. The deal went smoothly, but realized later that the deal was the only priority. I had waited long to receive my vehicle after purchase, but was told many excuses why the car had gone through 13 point check for 2 weeks. Whilst in contact with branch manager, when i was available for collection he was off sick. Finally, went for pick up only to find out the vehicle still needed to be roadworthy, without servicing and no spare key and according to Mr Adams, because it is a trade-in vehicle there is no spare key but will have one made - as of yet received (10 months later). I was promised my vehicle delivered with a full tank for the inconvenience, but had to pick it up myself due to frustration and no full tank nor delivery. After collection, Mr Adams had one of his team members collecting the vehicle the next morning for roadworthy and only had my newly purchased vehicle serviced in January, without license disc renewed as the license disc is still on the previous owner's registration.

I would not recommend at all due to my experience, and by many unhappy customers's reviews.