Disappointing after service _ Auto Pedigree George

I bought a Polo Vivo 2017 from Auto Pedigree George on 18 July 2018. With inspection (when the vehicle was delivered to me) we noticed that the back (L) windows' smash-and-grab is coming loose. As well as blue paint (running) inside the frame at the drivers' door (on the body).

After many many empty promises (excuses like they have to open an account), we arranged a date last week Tuesday (23 October 2018) so they could fix the issues. After an hour Mark Schoeman (the salesman) brought my vehicle back, claiming my car has to go to Port Elizabeth to fix the mess up they made. The blue paint apparently is what they use for data-dot (irremovable paint), so they have to repaint the body.

I told Mark that I'm not happy to let someone drive my vehicle (because of my insurance and tracker). It will also add unnecessary kilos to my car for something that is not my fault. I asked him to let the manager, Mr. Lloyd Pietersen call me to make alternative arrangements. Mark said he had asked Mr. Lloyd a few times to call me back. On Wednesday 24/10/2018 I sent Mr. Lloyd and the Regional Manager, Mr Bessenger an email. They have received it, but no one made an effort to respond.

Maybe I should have expected this kind after-service I received, because I wasn't prepared to add all the extra policies etc. to the initial vehicle purchase , which they wanted to force me to do. Eventually I asked Mr. Lloyd whether he wants to sell me a vehicle or policies (which I already had cover for, confirmed by my broker). Then Mr. Lloyd said he will have to find out from Head Office if they are still prepared to do the transaction.

I'm very disappointed.