1 reviews | Active since Jun 2016

10 Jun 2016, 17:49

Disappointing

<p>I have never been so annoyed in my entire life, such disappointment to hear that I can't pick up my car today because I needed my husbands signature. Junaid clearly asked Mzwandile, the sales representative if he needed him to sign any documents after Tuesday's visit and he said "NO" , this deal has been going on for 2 weeks due to COP rights and today he called to tell me the contract is ready, I must sign it. Not once did he mention in the phone conversation that I needed to take my husband with! I arrive at the branch only to speak to Bruce the branch manager who tells me my husband must be with me! Why on earth was this not disclosed to me over the telephone

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Replies (4)
Auto Pedigree
Auto Pedigree's reply14 Jun 2016, 06:56
Official
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton park branch falls and we will request him to get involved and to supply feedback on the complaint. Regards, Auto Pedigree Customer Service **********
's update06 Jul 2016, 12:50
Reviewer Update

Still no contact from the Regional Manager and its been 3 weeks.

Auto Pedigree
Auto Pedigree's reply06 Jul 2016, 14:45
Official
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kemoton Park branch falls and we will request him to get involved and to supply feedback on the complaint. Regards, Auto Pedigree Customer Service **********
Auto Pedigree
Auto Pedigree's reply28 Jul 2016, 10:02
Official

The National Retail Sales Manager contacted you and you confirmed that he has explained the situation of signing documents when married COP and that you understood this.

We do apologise for inconvenience this caused and we are saddened that this lead to you not purchasing a vehicle from us.

Regards,

Auto Pedigree Customer Service

**********