**** service- ignorance by the sales man

I bought a car a Auto pedigree in Parklands-Cape Town on the 22 March 2018 through the sales man Abraham(Christo) Vorster , I have only got the spare key for the car after 2 months after I had to fight to get it, write emails, phone and get promises that the key is in the office- only to find that they **** to me- the key was still in Head office.

The issue is I got the spare key- the key doesn't really work, because every time am using it-the alarm goes on and on. I told him as soon as possible, and he made appointment at Ford for the car to be checked. The car was scheduled for the 14 June, they took the the car for the day and brought it back on the 15 June- saying there is nothing wrong with the car, and i insisted that there is something seriously wrong with the timing of the alarm with the spare key. on 17 June I only used the car, the alarm went on- i had to use the original key- the issue is my partner used the car- so the spare key is being used. I send him the message immediately, he didn't respond, on Monday-18 July 2018, I sent him email, no rsponse, he is ignoring me.

The other issue is the rare sits- makes noise- i told him about that- he says nothing wrong with car- while if the there is someone sitting or driving on the bumper it makes squint /funny noise.

i really need assistance- am running out of option, the manager also is ignoring the issue