Complain against Auto Pedigree

X651 Moabi Street Jouberton Klerksdorp 2574

16 January 2021

To : Hellopeter

SUBJECT : COMPLAINT AGAINST AUTO PEDIGREE

Dear Sir/Madam

This letter serves to complain on the dissatisfactory service by Auto Pedigree.

I am writing this today to complain about the dissatisfactory service I received from Auto Pedigree after purchasing a vehicle from them.

On the 14th January 2021 I purchased Renault Clio 2019 model from Mr. Mpho who is a sales representative at the afore-mentioned dealer. I clearly indicated when making purchase inquiry that my affordability for the purchase is between R2, 000 – R3, 000 monthly instalment. I have read both the contract from Auto Pedigree and ABSA bank as the finance bank. It has come to my attention that the monthly instalment for the said vehicle is R4052, 53 with a balloon payment of R55, 798.50.

On 15th January I contacted the sales representative informing him that I no longer want the vehicle, because I will not be able to pay for it as well as the insurance as my monthly budget will be crippled. The sales representative informed me that the bank has made payment to Auto Pedigree and therefore the sale cannot be reversed; however I should contact ABSA and inform them of my sudden change of mind. I took it upon myself to email the manager of Auto Pedigree and I was informed that “unfortunately it won’t be possible to return a vehicle, as the bank is already paid us if you want to return it you need to contact Absa Vehicle Finance bank directly”.

As a first time buyer and owner of the vehicle I feel that Auto Pedigree has not serviced me well with regard to the afore-mentioned matter. I feel that Auto Pedigree should contact Absa Vehicle Finance bank and resolve my complain and decision to return the vehicle. I hereby request your assistance and intervention with this matter.

Hope this letter receives your favourable consideration.

Yours Faithfully

…………duly signed………… Mr. T. J. Tau

Contact No. *** Email: ***