mM
meeriam M

1 reviews | Active since Mar 2016

14 Mar 2016, 15:37

COMPLAIN ABOUT CAR

I PURCHASED A CAR FROM AUTO PEDIGREE LAST YEAR IN MARCH 2015 AND IN MAY 2015 THE CAR STARTED HAVING A PROBLEM OF CUTTING OFF WHILE DRIVING, I SPOKE TO TO MANAGER AND SHE ARRENGED FOR THE CAR TO BE FIXED. LATER AGAIN THE CAR DID THE SAME PROBLEM I CALLED THEM THE ARRANGED AGAIN FOR THE CAR TO FIXED, AND AGAIN IN DECEMBER THE CAR DID THE SAME PROBLEM IT WAS WRITTENED TO ME IN JANUARY 2016. AGAIN DURING JANUARY SAME PROBLEM, I CALLED THE BIG BOSS M**** TO LET HIM KNOW THE SITTUATION ABOUT THE CAR, HE SEND THE CAR TO FORD TO BE FIXED AND FORD SAID IS NO PROBLEM, BUT THE CAR DID THE SAME THING AGAIN ON 11 MARCH THURSDAY 2016, AND IT WAS LATE AND IT WAS RUNNING THAT DAY I ALSO CALLED TRONELL TO TELL HER MY SITTUATION , BECAUSE THEY TOLD ME THAT IF IT HAPPENED AGAIN I MUST CALL THEM NO MATTER WHAT TIME, BUT I WAS TOLD THAT I MUST JUST CALL THE TOW TRUCK TO COME COLLECT THE CAR , EVEN THEY SALES GUYS THE KNOW THE SITUATION ABOUT THE CAR, BECAUSE THEY HAVE SEEN THE CAR MANY TIMES. UNTIL WHEN MUST A CUSTOMER SUFFER. AT THE MOMENT AM USING TAXIS WITH MY 3 CHILDREN.

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Replies (1)
Auto Pedigree
Auto Pedigree's reply15 Mar 2016, 15:41
Official
Hello Rodney.mafolela@,

We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Gezina branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service
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