LH
Larry H

1 reviews | Active since May 2015

18 May 2015, 12:45

Car delivered was not the car I bought

On Saturday the 9th May I visited Auto Pedigree in Florida Glen to buy my son a car for his 21st birthday.<br> <br> I negotiated a deal of R95,000.00 all inclusive for a 2013 Hyundai i10 but they did not have one on the floor.<br> <br> On Monday the 11th Humphrey phoned to inform me that they had the 2013 Hyundai and I took off work to inspect the car.<br> <br> I agreed to take the car and signed the papers.<br> <br> On Wednesday the 13th I transferred the R95 000.00 into their account.<br> <br> I was informed that the car would be ready for collection on Saturday the 16th and when I went to collect the car the radio had some water damage.<br> <br> Humphrey advised that it was the guys that did the valet and I should phone his manager on Monday and they would sort it out.<br> <br> When I got home and had given my son his birthday present I then realised that the car that I had collected from Auto Pedigree was not the car that I had viewed on Monday.<br> <br> I contact the dealership on the 18th to sort it out and was told that the car they showed me on the 11th was in actual fact a 2014 and they could not sell it to me and that is why they swapped it out with another vehicle.<br> <br> I really thought I was doing business with a reputable company!!!!!

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Replies (1)
Auto Pedigree
Auto Pedigree's reply18 May 2015, 17:42
Official
Hello Hubbies,

We will be forwarding your complaint to Mr. Johan Abrahamse. He is the Regional Manager for the region under which the Mokopane branch falls and we will request him to get involved and to supply us with feedback on the complaint.

Our protocol dictates that we give the first person to receive the complaint (in this case Mr. Abrahamse) three working days to try and resolve the complaint.

Regards,

Auto Pedigree Customer Service
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