1 reviews | Active since Dec 2016
Bad Service from Auto Pedigree
I bought a car from auto pedigree in Worcester. I was told the car come with mags. The day of Delivery i was told if i want mags i need to pay additional R5000 Deposit, This was never mentioned in any of the conversations about paying for the mags. The sales Person was Pat who was helpful during the process but after i had the car things went completely downhill and i started to see the true bad side of auto pedigree. I had to beg to get the cars new number plates which i said they should deliver to Parden Eiland branch as it is closest to me during the day. After asking for my spare keys a few months later i was told it is at N1 city branch. I ask why was i never informed the key is there and why was it delivered there and not Parden Eiland. I didn't get any respond from Pat. I gave Pat a number because my colleagues husband wanted to buy a car and the deal was successful but the promised spotters fee cannot be paid to me. After the client who bought the car called Lebo to rectify what was wrong Lebo called his wife to confirm if what he said is true and she confirmed that what her husband said was indeed true, Guess what..... No response from auto pedigree. The service is the worst in the vehicle sales industry especially from the Worcester branch. I WILL NEVER RECOMMEND ANYBODY BUY A CAR FROM AUTO PEDIGREE. RATHER MAKE YOUR WAY TO A MORE CUSTOMER FOCUS ED DEALERSHIP. AUTO PEDIGREE IS TOO MONEY FOCUSED AND FORGET THAT CUSTOMER IS A VERY IMPORTANT PART OF THEIR LIVELIHOOD.
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Worcester branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
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We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Worcester branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
***
Our National Retail Manager has been in contact and will arrange the discussed resolutions through our Western Cape Regional manager.
Please contact us should you require any further assistance.
Kind regards,
Auto Pedigree Customer Service
Our National Retail Manager has been in contact and will arrange the discussed resolutions through our Western Cape Regional manager.
Please contact us should you require any further assistance.
Kind regards,
Auto Pedigree Customer Service
