RA
REGAN A

1 reviews | Active since Nov 2010

22 May 2015, 16:34

Bad service from Auto Pedigree

To Whom It May Concern I am writing this email to you with just grief in my heart for selling me a car that I am not getting any joy from.<br> This car has been to taken to be repaired for more than 3 times after its purchase in the first couple of months.<br> 1. Because the car was over heating<br> 2. They fixed that issue partially and then the same thing happened again<br> 3. The car failed road worthy testing because of suspension problems just to change my number plate.<br> 4. To add another point which I have discovered is my back windows also don't close properly and every time when it rains the back seats are soaking wet.<br> I took the car in for service and I got a quote from VW describing the same problems the car was sent in to be repaired for. Eventually spoke to the regional manager called Vinay Singh who promised me the world, but I always have to follow up with him to get some kind of update either to replace the car or give me another car and or compensate me for selling me this broken car. I am tired of begging for something I am paying my hard earned money on.<br> This is a very unhappy customer and I feel like I was sold a piece of ******* just to pass the buck. AAVZZZ9NZ9U030743, 9N30E4

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Replies (1)
Auto Pedigree
Auto Pedigree's reply22 May 2015, 17:08
Official
Hello shuggad88,

We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Welkom branch falls and we will request him to get involved and to supply us with feedback on the complaint.

Our protocol dictates that we give the first person to receive the complaint (in this case Mr. Kitching) three working days to try and resolve the complaint.

Regards,

Auto Pedigree Customer Service
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