AK
Andre K

1 reviews | Active since Nov 2016

18 Jan 2024, 12:19

Bad Service

On 16.01.24 I took my car to their Service Centre in Gqeberha for an aircon checkup. The vehicle was connected to a diagnostic machine, but they could not find the fault. For some or other reason I was requested to return on another day. I returned on 18.01.24 and reported at reception. After waiting outside at my car for about an hour, I left whilst 2 mechanics were sitting inside the workshop and some other standing together at a side entrance to the workshop. This was not tea time of lunch yet. I the drove to another service provider who diagnosed the problem within 10 minutes.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply18 Jan 2024, 13:20
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve.  We will be forwarding your complaint to Mr. Mark Fourie. He is the Regional Manager for the region under which the Gqeberha branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service