EL
Elize L

1 reviews | Active since Aug 2014

21 Jun 2023, 19:47

BAD SERVICE

Auto Pedigree Potchefstroom does not even deserve the 1 star. I desided to buy a Haval H1 from them (trading my then ONLY vehicle as deposit) in May, the one they had in store had to many faults so they got me one from the Durban branch. This car also had a few problems, they (The previous Manager Moses) promised me that EVERYTHING will be fixed and sorted out before the car arrives in Potchefstroom. I received the car after a waiting period of 3 weeks with 2 problems left, Marnus the RM was contacted so manytimes regarding this issues as nothing has been resolfed yet. They (the RM Marnus and new Manager Sammy) of Potchefstroom also promised me that the problems will be fixed in Kemptonpark at the recon centre and that they (Potchefstroom) will give me a curtecy car while I wait. Now they have 10 000 excuses and no solution and they also want to leave me without a car ..

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Replies (1)
Auto Pedigree
Auto Pedigree's reply22 Jun 2023, 09:18
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve. We will be forwarding your complaint to Mr. Vinay Singh. He is the National Regional Sales Manager and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service