Bad service

I brought a Renaul sendro at auto pedigree George. But have not received my spare key to my car yet. It is almost 6 months already but still no key also the battery on car i have to replace. I have paid for insurance for the battery and brakes and the sales person told my it is vault for 6months. But when I put the claim in for the new battery the insurance could not cover it because the car was over 15000 km some fine print the sales person did not told me. This is absolutely pathetic service.