Bad Service

We are in the process of buying a vehicle from Auto Pedigree Vereeniging. They informed us that we would have our vehicle by Wednesday. The sales person Ronald gave us many different stories why its taking so long and still nothing has been sorted. My husband spike to Mercia on Wednesday 7th Feb, she confirmed that the contract would be ready that afternoon, since he had to fly to Caoe Town that evening. It wasnt ready and we had to change his flight to Thursday morning, which cost us an extra R3800!! He signed an electronic document and was told that I could get the vehicle Thursday. I didnt even hear anything from them on Thursday. In the evening I send a message to Ronald, he said that he would phone me, but he never phoned me ir my husband,. I got a message from him telling me that the branch manager was not available but he wouldbe there on Friday to sort out everything. I just phoned them now, the branch manager is still not available and now he's givingme an excuse that they are waiting fir the contract. I explained to Ronald that I wasn't hapoy, he didn't care. He didn't listen to me at all, just said there is protocall to be followed and put the phone down. I am very upset.