CM
Candid M

1 reviews | Active since Jul 2020

13 Jul 2022, 21:43

Bad service

I bought a Hyundai Tucson from autopedigree pretoria gezina branch now the car is having two colours I phoned the salesperson Mr Wessel and he told me to bring the car on the 12/07/22 10H00 am. He checked the car he saw what my problem was, he wanted to book in the car and he was not sure for how long? I told I use car on daily basis, me and my children to school I will need a car to do all these ups and downs. I asked him if he doesn't have a pool car he said no, he can only arrange a driver to take me home. As a client I am so disappointed in him I had to take my car back home cos I won't survive a day without a car. He should have explained to me before I drove for nothing to their branch and now i have to drive around in a 2 tone car. If they take my car in they have to give me another i can't be left without a car, this is bad service indeed.

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Replies (1)
Auto Pedigree
Auto Pedigree's reply14 Jul 2022, 10:46
Official
 We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Gezina branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service ***