LN
Lister N

1 reviews | Active since May 2017

09 May 2017, 12:29

Bad service

<p>i purchased a Kia 2015 at Auto Pedigree Westgate which the application process was quick and efficient as within 2 days i signed my contract. Unfortunately when my husband was picked up the car on 28 April 2017 thus when i realised that the car had some poor body mechanics - tinting with bubbles, body had some scratches and left front door panel was damaged.I took the card back to the dealership on the 2nd of May 2017 as it was a long weekend so that they fix everything that i was not happy thus when i started experiencing bad service ever from assistant Manager Amo who was so rude and told me that even if i leave the car it will just stand at their garage for even up to 2weeks. </p> <p>I left the car on that day surprisingly today its the 9th im advised that they are going to work on it next week Monday after i called the manager Carlos- Shooo what a poor disguisting service im getting. Im really disgusted with such a service as its like i got the car for free but i have to pay for it. I wonder if its how Auto Pedigree works or what? Firstly was given the car in poor condition, tried to be liniant but they sharve it to my face, am i not customer enough? 2 weeks waiting for the car to be fixed by such a big dealership, where is customer service and your promise to deliver? I need this to be actioned like yesterday if i can say because i had been patient enough,,,, Really bad! bad service ever, that means they run after sales not their promise. Im asked to take back the car then drop it back again, what a dissaster?</p>

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Replies (3)
Auto Pedigree
Auto Pedigree's reply09 May 2017, 16:23
Official

We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Westgate branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

LN
Lister N's update24 May 2017, 19:36
Reviewer Update

thank you Taelo you are a super hero, car fixed as promised. you are a really asset to company, thanks a million. Thank you Carlos also for great support, GOT THE CAR WITH FULL TANK FUEL. GREAT SERVICE

Auto Pedigree
Auto Pedigree's reply25 May 2017, 09:46
Official

We are glad to have been of service. Again, apologies for the inconvenience caused.

Regards,

Auto Pedigree Customer Service.