Bad service

Bad service! I recently went to your auto pedigree branch here in Brackenfell on the 7th of January 2021 to inquire on what my options are in purchasing a vehicle. The sales associate who had helped me at the time was Andre Londt. I got finance through MFC bank and today is the 12 February 2021 and I have still not received the vehicle that I wanted. I signed the MFC documents on the 11th of January 2021 so which the instalment would go off now end of February 2021. I was told to get insurance on the vehicle and I got Budget insurance and planning that I should receive the car the 20th of January 2021 I would be insured but unfortunately up until now I still don't have a vehicle. So what exactly is the insurance covering and what will I be paying for at the end of the month? The insurance has taken their instalment for the few days of January and for the month of February already. This branch was so delayed on giving me any sort of information regarding to when can I have the car or what exactly seems to be wrong because they keep telling me they are waiting on parts and delivery is taking long or there is no electricity so they can't work on the car and the main excuse was because of covid, the staff is cut down so things is going to take longer. Until the acting manager Wayne got involved and to be honest, he did not assist in this matter but made it worse. He promised me two full tanks of petrol for the inconvenience they have caused and delays of the date of when the vehicle will be ready. Friday 5th February 2021 at 5.30pm I sat in his office with my parents and he told us that there was a few faults wrong and we should be patient and give him up to 5 working days then he promises that I would l have the car. As I am typing this email I have not received the vehicle and made it my duty as the client to call in to find out what is happening. Do you think that is fair? If you need to let clients know what the situation is, the client shouldn't call In the dealership should call the client. I have also made a complaint to MFC regarding the matter and the dealership seems to be so suprised at the complaint. In the agreement for the vehicle I got a deal assistance of R10 000. I am still waiting for that money to reflect in my account. Everytime I enquire about when will that amount reflect, they tell me they will look into it and get back to me, but yet I don't get any feedback. This has been such an inconvenience to me and my budget because I was promised I will have my new car before my old one was sold. It has been two weeks now that I have to Uber to work and back because I have not received the car I was promised in time. I am so disappointed with the service that I have received and it honestly brings the whole name "Auto Pedigree" to shame. I have told multiple of people about my situation and I am going to cancel this deal because in the very beginning they slacked off and I am not impressed at all.