JS
Jaques S

1 reviews | Active since May 2014

14 Jun 2016, 07:08

Bad quality, do not trust Auto Pedigree vehicle checks

<p>Just over an year ago I bought a Polo Vivo from Auto Pedigree Paarden Eiland. After a lot of back an forth emails regarding damages I picked up on the car after I received it, hidden damages, some of t was sorted. The right front lights were replaced, and had to set light myself, after picking up on damaged rim, I eventually got them to replace it, they replaced it with another second hand rim.</p> <p>Even after replacement I got an "swinging bumping" feeling from the back of my "new" vehicle, which I told Auto Pedigree to check out for me at an "endipendant" suspension specialist, which acording to them they did. I got the vehicle back with an "clean bill of healtjh". </p> <p>Just over an year down the line, I really got fed up with this swinging bumping feeling, and started investigating myself, and to my horror found that the wheel they replaced / exchanged has been damaged all the time, not buckled, but of centre from the centre, thus produing the bumping sensation, and not showing a wobble.</p> <p>A year down the line, they will just say the rim got damaged somewhere else, and that it is not their problem anymore, probably what they hoped for.</p> <p>Next time, if there is an next time to buy from them, I will check the vehicle myself, their so called multi point safety check and "independant" specialists are not trust worthy.</p> <p>Check everything yourself, do not let them check it for you, even better go to the AA.</p>

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Replies (2)
Auto Pedigree
Auto Pedigree's reply14 Jun 2016, 08:04
Official
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarden Eiland branch falls and we will request him to get involved and to supply feedback on the complaint. Regards, Auto Pedigree Customer Service **********
Auto Pedigree
Auto Pedigree's reply28 Jul 2016, 08:16
Official

We are glad to confirm that the issue regarding rim has been sorted out and that you responded that you are satisfied that the complaint has been resolved.

Again we apologise for any inconvenience caused and you are more than welcome to contact us again if we could be of any assistance.

Regards,

Auto Pedigree Customer Service

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