Bad poor service from Auto Pedigree.

I bought a car in December 2019 and was promised to get a spare key that is included in the package till today November 2020 i have not recieved the spare key. After numerous calls and emails to the sales and store manager i still have the challange. I note that they are moving to Silverton and have been to the Pretoria store but still no luck. This is not the first time i have bad service, in January i noticed that the car had a scratch and reported it, it took them two months to assist after i had begged the manager for assistance and he was saying he is new in the post and could not help. With much begging the car was taken in and worked on.