Bad Customer Service

I app**** for a car finance and it was approved.Everything done on the phone including the car instalment which i was told i don't have to pay the deposit but on the 21January 2016 I was told to come sign the contract and take the car which was the 1st time seeing it.When i got there the sales lady who helped me with the car was not there,she had gone to pick up the car from service.While I was signing the contract I was told a deposit of R15000 was needed.Therefore I couldn't take the car home but when the lady came back with the car it had a scratch on the drives door.So the lady said they will have it fixed cause they still need to send it to their recon center to check everything on the car including the roadworthy of the car.Which I therefore said I will give her time and will come collect it on 27January 2016.On the 26th sales lady called and said the car was back and i need to come and sign the new contract and that I should bring the proof of payment for the deposit. On the 27th I went to the dealer and when I got the the care was not there it was still at the recon center.They wanted to give a loan car to use and I didnt take it. Its the 28th and i still dont have it.