LA
Lionel A

1 reviews | Active since Aug 2018

24 Aug 2018, 16:22

Bad Bad customer Services of Auto Pedigree

Good day. I bought a car from autopedigree 3 months ago and have endless problems. Car have to go to Renault for the 4th time after it was already at their Recon Centre twice without any positive feedback or problems solved. They dont want to give me another car or cancel the current deal. They didnt even supply me with the Dekra test report I asked for since day 2. I took it myself for a Dekra test and more than 5 faults was shown out on the report. They are not honest to their clients. I am struggling for 3 months and still none of my problems solved. Their is a wind noise in my car which they cant solved. Every time my car need to go to Renault because of the factory warranty. I did not buy a car that needs to go to be fixed now for the 5th time. They didnt even changed the tyres on the car, after I get the proof in the Manual of the car where I found a inspection list of europcars which states that all 4 tyres needs attention. After i submitted that proof they put on CHEAP NO NAME tyres. On 1 occassion where they sold a Kia Picanto, the manager told the other sales guys to take out every proof because they saw how Lionel *****ed him with the tyres... Is that the way they doing business by misleading the customers and dishonesty? They phoned me 3 weeks ago and asked me if I can register my car because they dont have petty cash to do the registration. Its now the 3rd month and the car is not even registered in my name. 2 managers from Renault Tygerberg in Stikland took my car for a road test to hear where the windnoise coming from, when they came back they say that it sounds like if you are in a train thats how bad the wind noise are. The Dekra test shows that they worked on the front bumper, the bonnet and the rear right door. Autopedigree only supply me with a accident report from Europe Cars where it shows there was a scratch on the left bumper. They never provide me with the Dekra test report they done before selling this car to me...WHY NOT... I am waiting 3 months on that report. The area manager from Wesbank asked me to do a Dekra test on my own which I done on Monday 20th of August 2018 and I emailed it to Mr Greeff from Wesbank as well as to the National Complaints Manager of Auto Pedigree , Mr Sign. After that report the branch manager as well as the Regional Manager of the Western Cape Mr Johann Kitching starts dealing with me when they can make a booking at Renault for repairs. After 3 months of complaining about the same story. I am sick and tired of Auto Pedigree. My case is now with the ombudsman. Waiting on their feedback.

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Replies (2)
Auto Pedigree
Auto Pedigree's reply30 Aug 2018, 15:37
Official

We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Worcester branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

LA
Lionel A's update30 Aug 2018, 15:47
Reviewer Update
Good day. Mr Johann Kitching knows about everything. He cant solve my problem.