fV
frederick V

1 reviews | Active since Sept 2016

16 Sept 2017, 08:09

bad attitude of branch manager and very very poor service at paarl branch

I bought a kia picanto with then about 7 weeks ago. From the beginning i told them to transfer my old registration number to the new vechile and they said they will do it. Seven weeks later I saw my old vechile in town with the numbers on and my vechile which I bought was not registered yet. I spoke to the sales men plenty of times and he assured me that they will do the number switch. Called him about 10 times and he used all the excuses one could think of why it's not done. After that he promised me it will be done the next week. The next week I phoned him and he promised me it will be next week. Call again the next week then he told me next week. Then I decided to approach the branch manager Peter. I explained to him the situation and he promised me he will look into it. Well Peter the branch manager was doing much better with the excuses as he's salesmen. I phoned the traffic dept and they informed me that my registration number was transferred to the new owner of my old vechile. That number meant alot to me and now it's on another vechile. Peter the branch manager at paarl auto pedigree at this stage became very arrogant towards me . I phoned him on hiss cellphone to sort out this mess but he never pick up. But as soon as I phone from another phone he picks up. Then all the excuses again. At this stage he told me he don't like the way a talk to him. But it seems he don't understand anything and it's very irritating to hear excuses excuses excuses. I'm so fed up with these people. There are no client service what so ever at auto pedigree paarl and and when it comes to the branch manager well I don't know. Maybe send him on a course or two for business management and client care. And still after al these times I haven't received my contract where I signed. I ask them a couple of times for the contract but as yet. Nothing.

Bad bad bad service Paarl Auto Pedigree and branch Manager Peter

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Replies (2)
Auto Pedigree
Auto Pedigree's reply19 Sept 2017, 12:13
Official

We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Paarl branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

Auto Pedigree
Auto Pedigree's reply02 Oct 2017, 12:09
Official

We can now confirm that you have received your new registration number that you have personally selected and that Auto Pedigree will cover the cost in full.

We apologise again for the inconvenience caused and assure you of your dedicated service in the future.

Regards,

Auto Pedigree Customer Service