MJ
Matthew J

1 reviews | Active since Jan 2021

21 Apr 2021, 18:40

Autopedigree Brackenfell WC BAD EXPERIENCE, ARROGANT MANAGER, POOR QUALITY VEHICLES

I've bought a financed vehicle at Autopedigree Brackenfell after my previous vehicle was written off,which was also purchased at the same branch. The saleperson in February 2021 was Wayne Bennet and he promised the same make, model and year of the vehicle that was written off. I received the vehicle, but it had no rear sensors as was the case with my previous vehicle. Meanwhile Wayne was dismissed or left the company voluntarily, they wouldn't say. The new manager Ferdi Gray, a very arrogant man, after several complaints and arguments ( with him and headoffice) agreed to exchange the vehicle for another with more km. I was satisfied with this. However, as I drove home, I heard a loud humming noise coming from the front right wheel. The very next day, I informed Ferdi about the noise. I took the vehicle to the dealership. First it was the tyres, then the wheelbearing, which will be covered under the warrenty which. The bearing was replaced, but still the noise was there. Also the air conditioning was faulty, and Toyota found an earing in the system. Ferdi is now avoiding payment to Toyota as it was human error, not from my side, I must add,for removing the dashboard to get to the earring. Meanwhile Toyota repaired the AC, replaced the wheelbearing, but the noise is still there. Got a new date from Toyota. The job card is still open because Autopedigree Brackenfell refuse to pay for the dashboard removal. The vehicle in question has been tested by Dekra, but it received a pass after the second visit to Dekra, according to Ferdi. How is this possible??? Tyres, wheelbearing, aircon faulty??? I had to contact the complaints department of the financial institution to deal with Ferdi because he never listens and frequently interrupts when I want to explain. He never replies on calls. DON'T EVER PURCHASE A VEHICLE AT AUTOPEDIGREE BRACKENFELL, ********!!!

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Replies (1)
Auto Pedigree
Auto Pedigree's reply22 Apr 2021, 15:18
Official
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Brackenfell branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service***