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cameron S

1 reviews | Active since Oct 2014

13 Aug 2024, 10:56

Auto Pedigree Workshop Bellville - Cape Town

My experience with their workshop in Bellville, Cape Town is terrible. The *********** staff right up to the branch manager was so frustrating. Car was booked for a service. Car came back I realised there were some stuff missing and the car did not feel right. I then took it back on a Friday and was dropping the car just before 7am. I've explained to them what they need to check, I left for work and called them back at 9am which they claimed they are waiting on a quote from their supplier, no problem I was thinking. At around 1pm I called them again they are still waiting where I got upset with them cause nobody took the decency to pick up a telephone to inform me, their customer. It was a back and forth and they do not work over weekends now thinking they are going to keep the car till the Monday. I have asked what parts are you waiting for for a quote so long from their supplier, they gave me the info...Barons N1 City had stock and Goldwagon Goodwood had stock...I took it upon myself to source the parts they so waited a quote on in no less then and half hour...unfortunately my car had to stay over the weekend with EVER discussing it with me.

Never EVER again!

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Replies (1)
Auto Pedigree
Auto Pedigree's reply15 Aug 2024, 08:20
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve. We will be forwarding your complaint to Mr. Mark Griffiths. He is the National Service Centre Manager, and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service