tM
tiyani M

1 reviews | Active since Jun 2016

05 Jul 2016, 09:37

Auto Pedigree Rhodesfield Kempton Park

<p>I Purchased a car (2014 KIA PICANTO) at Auto Pedigree Kempton Park about 2 months back or so, since the purchase its been issue after issue. It started with the clutch, had to send it back, it got fixed then it was the clutch and the brakes again, it went in again, when I thought all was well the gears started giving me problems. Took it in for about 3 times with the same gear problem. I ended up driving to kempton park myself and I had to leave my car and use a loan car. On that day the manager assured me that it would be fixed if not he will substitute the car. So it happens that 2 days after the car was brought back its still gave me the same issue and almost caused me a smash and grab at a parking lot as I had to wait in the car until it would go on reverse gear, Thank God for the security guard who saw what was about to happen. Now its emailsleft right and centre and being told that I should take it to a second workshop for second opinion, I refuse to do that, clearly if a car can be brought back for the same issue over 3 times something is just not right. Now I am being told they wont substitute, I just want my money and they can get their damaged car back. Thats all since they wont substitute. I have had it.</p>

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Replies (4)
Auto Pedigree
Auto Pedigree's reply05 Jul 2016, 12:00
Official
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint. Regards, Auto Pedigree Customer Service **********
tM
tiyani M's update05 Jul 2016, 12:03
Reviewer Update

I have already spoken to him and he is the one who said there will be no substitution after his manager told me there would be since the car has issues.

tM
tiyani M's update25 Jul 2016, 11:27
Reviewer Update

Still my issue hasnt been resolved. the car just keeps getting worse and worse. new problem every single day. Saturday I almost got run over by a bus because the car just stopped moving in the middle of the free way. Then the sales person Thembani and the Manager Bruce both hung up on me when I told them what had happened.

Auto Pedigree
Auto Pedigree's reply19 Aug 2016, 07:56
Official

We hereby confirm that your vehicle has been replaced and that you were satisfied with this outcome.

We again apologise for the inconvenience caused.

Regards,

Auto Pedigree Customer Service