1 reviews | Active since Mar 2018
Auto Pedigree Pomona- Most unhelpful car dealership.
Last Year September 2017 I purchased a Ford Figo TDCI from Auto Pedigree Pomona. From the day I drove out the dealership I had a flat tyre and was told it's a slow puncture. After sending my tyres in for a report I discovered they had sold me a car with 3 cracked rims which could not be repaired. ( but they have a 116 point check which include tyres and somehow they managed to miss 3 unrepairable mags).I had to replace my Tyres as well as mags. When taking this report to Auto Pedigree I was promised a refund in December 2017. At this stage I was still fighting with the dealership to get my cars license disk , service book and spare key. Until today ( March 2018) I have still not been helped in this regard what so ever. Irma Eloff (branch manager )has promised me week in and week out to book my car for a service and each time I call it's a new excuse how head office is sitting with all my stuff or how busy Ford is. The customer service level is pathetic as the only time I get feedback is when I call them, Irma never gets back to me and head office won't take my phone calls. I would not recommend this dealership to anyone looking to purchase a car , most unhelpful employees I have ever come across.
We have send you an email via HelloPeter on 22 March stating that we do not find your detail on our system and requested that you provide us with your contact number and/or ID number via email. Unfortunately you have not responded to this request.
We therefore close this complaint as unresolved.
Regards,
Auto Pedigree Customer Service.
We have send you an email via HelloPeter on 22 March stating that we do not find your detail on our system and requested that you provide us with your contact number and/or ID number via email. Unfortunately you have not responded to this request.
We therefore close this complaint as unresolved.
Regards,
Auto Pedigree Customer Service.
