1 reviews | Active since Feb 2017
Auto Pedigree Polokwane North
<p>Good Day Hello Peter Users</p> <p> </p> <p>Hope all is well on your side.</p> <p> </p> <p>Please note this is nothing person but a mere warning to individuals who were looking into purchasing a vehicle at Auto Pedigree Polokwane North or South branch.</p> <p> </p> <p>In 2016, December I traded a car in at the north branch for a Citroen C3 2013 model. There were many things outstanding and I became a fool to trust a hungry sales person with unfit manager with promises they made.</p> <p> </p> <p>The following needed to be sorted by the dealer which were noted on pre-delivery form:</p> <p>1. Two wheels needed to be changed (they were changed after lawyers involved)</p> <p>2. Spare key promised to be supp**** (to date the manager ignores my emails)</p> <p>3. Service book not provided (I was promised the service book within a week but nothing to date)</p> <p>4. The car had dents ( the dealers is ignoring noted down dents on pre-delivery form)</p> <p>5. I was invoiced tracker at amount of R 8 000.00 added to bank loan (to date the manager said I should expect a call from tracker to fit it but no call received)</p> <p>6. The temporary driving permit supp**** by the dealer did not have traffic department stamp, meaning they can easily make own copies and sell un-roadworthy vehicles.</p> <p>7. Other two tires that were not to be replaced were manufactured in 2011, meaning in 2016 the tires turned 5 years and no insurance covers accidents with over 5 year old tires.</p> <p> </p> <p>The experience has been disturbing and to date the manager (Lloyd Clifford Pietersen) ignores emails and lies to me when he calls. Moreover, I emailed the head office and copy the regional sales manager (Dirk Cronje) on emails but they care not.</p> <p> </p> <p>What is funny about the situation is the manager wanted to know if my car has spare keys when I traded it in, increased the deposit amount daily and after paying would increase it again and say: "If you do not pay the amount the car will be put on floor with SOLD tag but you will only collect it after paying."</p> <p> </p> <p>The manager again asked his people to go make my aunt sign papers (oath papers for proof of residence) in Gauteng as I stay there but could not go get proof of payment as I was working in Polokwane, this was so the bank can grant the loan and soon after the loan was given the same manager started ignoring me.</p> <p> </p> <p>PLEASE DO NOT RISK BY BUYING A VEHICLE FROM AUTO PEDGREE, MORE ESPECIALLY IN POLOKWANE. I AM NOW RETURNING THE CAR TO NEAREST BRANCH AND WILL STOP MONTHLY DEBITS ON MY ACCOUNT.</p> <p> </p> <p>DON'T GO THROUGH HELL FOR A VEHICLE, THE SERVICE IS ****** UNACCEPTABLE FROM SUCH A BIG COMPANY.</p>
We will be forwarding your complaint to Mr. Dirk Cronje again. He is the Regional Manager for the region under which the Polokwane North branch falls and is already aware of your complaint and you will be contact to be assisted.
Regards,
Auto Pedigree Customer Service
We will be forwarding your complaint to Mr. Dirk Cronje again. He is the Regional Manager for the region under which the Polokwane North branch falls and is already aware of your complaint and you will be contact to be assisted.
Regards,
Auto Pedigree Customer Service
What do you mean by "We will be forwarding your complaint to Mr. Dirk Cronje again"? So it was sent to him but still pending? when forwarding it again please check if he cared to contact me before!
What do you mean by "We will be forwarding your complaint to Mr. Dirk Cronje again"? So it was sent to him but still pending? when forwarding it again please check if he cared to contact me before!
