KM
Kamohelo M

1 reviews | Active since Mar 2024

22 Mar 2024, 09:15

Auto Pedigree I expected much better.

I must say that I'm disheartened by service I'm subjected to by Auto Pedigree (Vanderbijlpark). It's been a month since I received my car (still waiting for ref. docs) from them and I only got to enjoy it for two weeks. In the first week I'd noticed that the carpet in the back had come undone and the body was then exposed. I notified them and was told that it would be booked in for repairs. A week after I was told that it was booked for Monday 11th March. It is now the 22nd and I promise that I do not receive correspondence if I don't contact the branch. It may have been a miss sight on my part to assume that it would take a day to fix but 2 weeks has run my patience thin. Especially having to contact the branch every day.

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Replies (1)
Auto Pedigree
Auto Pedigree's reply25 Mar 2024, 14:38
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve.  We will be forwarding your complaint to Mr. Patrick Pheto. He is the Regional Manager for the region under which the Vanderbijlpark branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service