Auto Pedigree experience

I purchased my vehicle through this dealership 2 years ago. The sales person did a great job selling me the new vehicle and service to me, until delivery.

A few months later I had to follow up regarding the spare key and number-plates query they promised to resolve. This took some fighting, bad reviews and frustration to resolve.

1 week after having my Kia Rio 2019 model for 2 years I was stranded as my vehicles top cylinder gasket blew.

I was a young female stranded (by myself) who had to wait 3 and a half hours to be towed and receive roadside assistance. Not only was the call centre agent very impatient and nonchalant to resolve the query and get me assistance ASAP, she had a terrible attitude.

After hours of waiting I finally got assisted with no formal communication regarding where MY vehicle would be towed to or what to process would be. The incident happened Friday 29 June and up until today (3 August) no one has reached out to me to provide me with any updates. I’ve had to reach out to Kia Table View, who has provided me with minimal service and assistance thus far.

I would not recommend anyone to make use of this dealership.