CE
Channel E

1 reviews | Active since Dec 2019

23 Dec 2019, 23:23

Auto pedigree ******

Auto pedigree brakenfell is absolutely usless and are a bunch of ******. Bought our Audi A6 3months ago, but only driven car 22days as the car has been more for fixing than in our possession. Ferdi at brakenfell is no manager, he should go learn what customer service is. Johan kitching is rude when talking to him, says i must email him then no reply. After massive fights our car gets sent to audi itself where they found so mucg faults telling us that car shouldn't even be on the road. Brakefluid spraying out, i drive with 3 small kids. They sold us a death trap. We get told from ferdi i lost my messages. Well we didn't. Today 23 dec 2019 ferdi has blocked us to communicate with him. He has told us car was at dekra for roadworthy but i contacted them and they looked on their pc and car was never at one of the branches. Still waiting for our number plates, still waiting for the so-called check list and fixing list they do. Seeing that car came back worse than before. Johan told me that car may not be given back at all. Well we will be seeing a lawyer now. Absolutely no time for these ******

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Replies (1)
Auto Pedigree
Auto Pedigree's reply24 Dec 2019, 13:03
Official
We will be forwarding your complaint to Mr. Vinay Singh. He is the National Retail Sales Manager for the region under which the Brackenfell branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service***