TM
Tshepo M

1 reviews | Active since Jul 2021

17 Jan 2022, 10:48

AUTO PEDIGREE CRESTA GAVE ME THE MOST UNPROFESSIONAL SERVICE EVER!!!!

Auto Pedigree Cresta has the most sh..tiest customer service ever, actually revolting! The Manager "Zach" has no people skills I mean zero skills, to a point where I was asking myself if he is even literate. The service I got from the salesperson(Kgotso) was amazing, but unfortunately he left the company right after I signed for the car, and I was left to deal with "Zach" who gave me a very distasteful experience.

I brought my car in for service as promised by my salesperson and Zach wanted the driver to drop me off 15km away in my car and not the company car, which was the first time I had never seen such, he did not even want to disclose the dealership my car would be serviced at.

I asked for him to to give me the address so I could take the car there directly to save on fuel costs, but he kept on pushing for me to drive to their office then to the dealership my car would be serviced by at my costs. Like MOTUS group can't afford to drop off clients so they use the clients vehicle?

Judging by what I had to go through with the service I am guessing that he will give me more problems with everything else that was promised to me and signed for.

Not happy at all with the after sales service, going forward I will have my lawyers make any relevant communication as the "Dealership Manager" has no people skills.

Auto Pedigree is not the place to go if you are looking for something.

0
Replies (2)
Auto Pedigree
Auto Pedigree's reply17 Jan 2022, 12:57
Official
We will be forwarding your complaint to Mr. Nash Mothiram. He is the Regional Manager for the region under which the Cresta branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service 
*** 
TM
Tshepo M's update17 Jan 2022, 14:54
Reviewer Update
And to top it all of, my car is being driven around. Definitely taking this to MOISA